Email: tamaysmile@gmail.com.
What’App: + 84 912 656 479 and Cellphone +84 981 303 181
Website: www.sapasmiletravel.com
Facebook: https://www.facebook.com/profile.php?id=100008091188306
Office at Hamlet 4 – Taphin village – Sapa – Laocai Pro – Vietnam
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Terms and conditions
BOOKING
– All bookings must be made via email to the address : tamaysmile@gmail.com or whatApp number +84 912 656 479
– Response will be forthcoming within 48 hrs. Sapa Smile Travel will confirm your booking request once the deposit (30% of the total cost) has been received.
– The remaining 70% is due on the day of the visit for the Day Services
– We accept full payment or deposit with VISA and MASTERCARD with 3% bank fee
– All Prices and fares are quoted in USD. Payment at our office can be received Vietnam Dong as well.
– We accept deposit via Bank transfering and Western Union Service. All bank fee in your side.
CANCELLATION FEES, MODIFICATIONS AND REFUND
– Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by Sapa Smile Travel
– If cancelled up to 15 days before the tour starting date, free of charge.
– If cancelled 15 days or less before the tour starting date, 30% of the total amount is charged (deposit).
– If cancelled 7 days or less before the tour starting date, 55% of the total amount is charged (30% deposit + 25% late cancellation fees).
– If cancelled 2 days or less before the tour starting date, 100% of the total amount is charged.
– No refunds are given in case of ‘force majeure’.
– No refunds are given if the client leaves the program after it has begun for any reason whatsoever or miss any scheduled sightseeing or visit or no showing up.
COMMENTS, CLAIMS, SUGGESTIONS
While on tour please communicate your wishes and/or difficulties to our staff (on time). Our guides are very often the only ones who can really help you.
Please do not wait the end of the tour to make your comments or suggestions, or talk about what you feel, need or wish. No claims will be accepted if not mentioned to the guides.
INCLUSIONS
Sapa Smile Travel clearly specifies what is included and not included in the tours. Please make sure you are perfectly aware of this before booking a tour.
Sapa Smile Travel reserves the right to modify booking procedures, terms and conditions and or/program prices at any time without